Hilton hotel issues its own line of credit card known as Hilton HHonors Surpass Amex Credit Card, in association with American Express. It’s a Rewards credit card using which can earn cash back and points which can be redeemed at any Hilton hotel.
American Express has created a simple web platform to manage the credit card. Once logged in, one can track all aspects of the card. Here on this page, you will find information about logging into your credit card account, bill payment options, recovering your account details, card activation, report loss of card and more.
How to Login
If you are an existing Hilton HHonors Surpass Amex Credit Card user, then you can login into the account, by following the guide given below:
Step 1: Open this – link to begin the process of logging into your account. Step 2: Enter your “User ID” and “Password” in the respective field. Step 3: Click on “Log In” button.
Your credentials will be verified before access is granted.
Bill Payment/Make Payment
One can pay their credit card bills, by any of the following methods mentioned below. Select the one which is easier for you:
1) Online Bill Payment – The simplest way to pay your card bill is the online mode. After logging in, navigate to “Payments” Page.
2) Over Phone – To pay your credit card bill over the phone call on 1-800-528-4800 and follow the IVR instructions.
3) By Mail – Send payment to the address mentioned on your credit card statement. Make sure you include the payslip along with the check.
P.O.Box 981540, El Paso, TX 79998-1540
Forgot Username and/or Password
Refer the steps given below to retrieve your Username or Password
Step 1:– First, open Hilton HHonors Surpass Amex Credit Card login web Url. Step 2:– Then, click on ‘Forgot your username and Password‘ link on the middle section of the screen. Step 3: You will be prompted feed in following data to retrieve your account credentials
Social Security Number
Date of Birth
Step 4: Next, click on ‘Continue‘ button.
After, completing above steps, you will be able to recover your account credentials. If you still face issues, call up the customer care.
Credit Card Activation
In order to use your credit card, you will need to activate it online first. Follow the guide shared below to activate your card:
Step 1: Navigate to this – page, to start card activation. Step 2: Enter your 15 digit Credit Card Number (Refer front of the card). Step 3: Enter your 4 Digit Card ID Step 4: Click on “Continue” button.
On the next page, you can set your username and password. If you have followed the above steps correctly, your card will be successfully activated.If you face any difficulty in the case of card activation, contact customer support 1-800-528-4800.
Report Lost Credit Card
To report lost, misplaced or stolen credit card, call 1-800-528-4800. You will need to verify your identity for security purpose. Upon successful verification, they will deactivate your card.
Contact details for Hilton HHonors Surpass Amex Credit Card support:-
American Express, P.O.Box 981540, El Paso, TX 79998-1540